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Customer Service is More Than Just Being Nice; If Done Right, It Can Save Your Customers Big Bucks

Light Tower Rentals, customer service

By Jeff Miller At LTR, our core values are Safety, Customer Service, Integrity, Teamwork, and Accountability.  Safety is the focus of every job at Light Tower Rentals (LTR).  It starts at the office, continues at the jobsite, and really never finishes.  Safety is priority one, because if you don’t have a safe work environment, you won’t have customers.  Without customers, ...

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The 9-Point Checklist for Hiring the Right Motor & Generator Service Company

generator, Ward Leonard

Choosing a company to be your motor and generator service firm isn’t something that people take lightly.  There are many things to consider.  Some may feel that the choice is price-driven while others are looking for quality above all.  And still others may be looking for something as simple as reliable field service. Whatever the reasons, it’s best to do ...

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NC regulator OKs Duke Energy-Piedmont Natural Gas merger

Duke Energy, pollution, divestment

CHARLOTTE, N.C. (AP) — North Carolina regulators are allowing Duke Energy to expand from being the country’s largest electricity company to selling natural gas. Duke Energy Corp. said in a statement Thursday that the North Carolina Utilities Commission has allowed its acquisition of Piedmont Natural Gas Co. The regulatory approval is the last needed for the deal. The transaction is ...

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SEC: Weatherford International oil firm to pay $140M fine

tax fraud, Weatherford International

HOUSTON (AP) — Oilfield-services company Weatherford International PLC has agreed to pay a $140 million fine to settle government claims that it used fraudulent tax accounting to inflate its earnings. The Securities and Exchange Commission announced the settlement Tuesday with Weatherford, which is based in Switzerland and has major operations in Houston. According to a settlement order, Weatherford issued financial ...

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North Dakota asks pipeline company to explain ranch purchase

BISMARCK, N.D. (AP) — North Dakota Attorney General Wayne Stenehjem is asking the developer of the four-state Dakota Access oil pipeline to explain its purchase of a ranch where a protest turned violent earlier this month. Texas-based Energy Transfer Partners recently purchased the 7,000-acre ranch last week for an undisclosed price. Stenehjem is giving the company 30 days to say ...

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Vattenfall gets EU green light to sell German coal assets

Wyoming coal

BERLIN (AP) — Energy company Vattenfall AB says it has received approval from the European Commission to sell its loss-making coal assets in Germany. The Swedish state-owned company said Thursday that it expects the transfer to Czech energy company EPH and private equity group PPF Investments to be completed in the coming weeks. The assets include four active mines and ...

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No new coal? Objections to Wyoming coal mine to be heard

CHEYENNE, Wyo. (AP) — A state regulatory board plans to consider whether Wyoming’s first major new coal mine in decades should proceed despite the objections of two landowners. A subsidiary of Lexington, Kentucky-based Ramaco seeks to develop the Brook Mine north of Sheridan. The Wyoming Environmental Quality Council on Wednesday will discuss a possible order allowing Brook Mining Company to ...

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